Time for banks to pick up the PACE

When 77 percent of your customers feel you’re “failing to meet expectations,” it may be time to take a long, hard look at yourself. That was the headline statistic in FIS’s inaugural “Performance Against Customer Expectations” (PACE) study of [ … ] Read More

What is the Customer Engagement Score?

The Customer Engagement Score (CES) is a unified measurement of customer engagement with your bank. As a direct indication of the quality of a customer’s relationship, the score represents a powerful grouping mechanism and an entirely new way to think [ … ] Read More

In the news: Growth of Canadian fintech sector

Canada’s emerging fintech industry was a hot topic in the press today. One of Canada’s national newspapers, The Globe & Mail, published a piece that explores the growing number of startups in the space, labeling financial services as the [ … ] Read More