miRevenue for Retail Banking

For retail banking

Retail banking is changing, and fast. Banks must navigate in an environment of tightening regulation, increasing customer demands, and rapid technological change.

Using the four levers of client value (fees, rates, loyalty and offers), Zafin’s miRevenue for Retail Banking solution enables banks to incentivize desired client behaviour and build deeper, more personalized, and more profitable client relationships.


Key Benefits

Incentivize and reward the desired breadth, depth, and profitability of a client relationship

Image for Unite client experience with profitability

Generate incremental fee and interest income revenue from deeper relationships and lower attrition rates

Enhance the client experience and respond to changing market conditions with personalized offers for clients or segments

Enhance transparency and mitigate conduct risk by
ensuring each client receives
the right fee or rate



Fee Management:

  • Configure standard fee types, calculations, and charging rules
  • Configure fee waivers
  • Configure fee discounts and rebates/reversals
  • Enhance fee transparency and deliver fee reversal recommendations

Rate Management:

  • Manage both deposit and lending rates
  • Configure base rates
  • Differentiate rates based on configurable attributes
  • Configure rate offsets
  • Configure rate exceptions and overrides
  • Configure rate validations

Loyalty Management:

  • Create cross-product rewards programs
  • Manage and calculate reward points based on configurable attributes
  • Convert points to other providers’ loyalty programs via an API
  • Integrate third-party redemption catalog via an API
  • Allocate costs to various product lines

Cross-Product Conditional Offers:

  • Design unique offers for specific products
  • Set eligibility rules, conditions, and benefits for each offer
  • Track an offer’s conditions and pay applicable benefits automatically

Case Studies

Bank of the West Case Study Zafin-Logo-SuperRegional Standard Chartered Retail Bank Case Study First Bank CIMB Case Study


Related Resources

  • Rate Management for Retail Deposits eBook: This ebook outlines how a rate management solution can benefit both the bank and the customer, enabling banks to offer rates based on customer segments and customer needs.

Take the next step. Talk to Zafin today.

Start building stronger relationships with your clients like never before.