If customers view their bank as a transactional relationship only, what will stop them from shopping the competition and leaving for something new or different? Find out how banks can use customer journeys to build relationships.
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Generation X and Millenials have begun choosing big banks over credit unions in big numbers. Read more about this trend and how it can be reversed.
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By October of 2021, Australian financial institutions will need to comply with ASIC's new Design and Distribution Obligations (DDO). A key component of DDO is ensuring customers remain eligible and suitable for the full duration of their use of a financial product. Learn how to turn complying with this new regulation into a customer experience opportunity.
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Customer expectations are set based on everyday experiences that are personalized, relevant and timely. Think Amazon and Netfllix. Zafin's platform helps banks stay ahead of customer expectations by making cross-product, relationship-based products, packages, offers and experiences easy.
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Community banks are navigating a new world because of COVID. Customers have moved to using digital channels over in-person visits. How can community banks stay relevant to customers they don't see? Retain relationships? Attract more of their business? Read more...
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How to build the business case for relationship pricing strategies and loyalty solutions that center your customers and grow your bank.
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How to overcome legacy systems and deliver personalized product and pricing strategies across channels.
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Externalizing product and pricing capabilities from core systems is an essential step in any core modernization program.
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Open banking puts consumers in the driver's seat, catalyzes competition, spurs innovation and improves customer outcomes.
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Wholesale bankers have the opportunity to turn challenges into opportunities. Here's how.
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Banks can use strategies product and pricing strategies to deliver market-leading value propositions, center customers and grow the bank.
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Banks cannot achieve their financial goals by cost containment alone. Investing in revenue management can yield significant returns that have a direct positive impact on bottom line results.
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