If customers view their bank as a transactional relationship only, what will stop them from shopping the competition and leaving for something new or different? Find out how banks can use customer journeys to build relationships.
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Generation X and Millenials have begun choosing big banks over credit untions in big numbers. Read more about this trend and how it can be reversed.
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By October of 2021, Australian financial institutions will need to comply with ASIC's new Design and Distribution Obligations (DDO). A key component of DDO is ensuring customers remain eligible and suitable for the full duration of their use of a financial product. Learn how to turn complying with this new regulation into a customer experience opportunity.
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Community banks are navigating a new world because of COVID. Customers have moved to using digital channels over in-person visits. How can community banks stay relevant to customers they don't see? Retain relationships? Attract more of their business? Read more...
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Customer expectations are set based on everyday experiences that are personalized, relevant and timely. Think Amazon and Netfllix. Zafin's platform helps banks stay ahead of customer expectations by making cross-product, relationship-based products, packages, offers and experiences easy.
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How to build the business case for relationship pricing strategies and loyalty solutions that center your customers and grow your bank.
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How to overcome legacy systems and deliver personalized product and pricing strategies across channels.
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Externalizing product and pricing capabilities from core systems is an essential step in any core modernization program.
read MoreOpen banking puts consumers in the driver's seat, catalyzes competition, spurs innovation and improves customer outcomes.
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Wholesale bankers have the opportunity to turn challenges into opportunities. Here's how.
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Banks can use strategies product and pricing strategies to deliver market-leading value propositions, center customers and grow the bank.
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Banks cannot achieve their financial goals by cost containment alone. Investing in revenue management can yield significant returns that have a direct positive impact on bottom line results.
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