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Customer Experience

Next Generation Banking: Why Customer Journeys Matter

If customers view their bank as a transactional relationship only, what will stop them from shopping the competition and leaving for something new or different? Find out how banks can use customer journeys to build relationships.

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customer journey bank image
customer journey bank image
Infographic
Customer Experience

What Do Banks Need to Do to Support Customer Journeys?

In this infographic, learn the three things banks need to focus on to support customer journeys.

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mortgage customer journey
mortgage customer journey
Infographic
Customer Experience

Mortgage Customer Journey in Action

This infographic shows how a bank can capture more business using personalized products and pricing.

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woman small business journey
woman small business journey
Infographic
Customer Experience

Small Business Customer Journey

Understanding where a small business is in the customer journey can help banks anticipate needs and offer relevant products and pricing.

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Customer Experience
Customer Experience
Case Study
Customer Experience

Enable Market-Leading Customer Experiences

Tier-1 bank delivers personalization, proactive advice and end-to-end automation.

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Architect
Architect
Case Study
Customer Experience

Architect to Support Customers’ Life Goals

Digital bank launches multiple highly differentiated customer value propositions.

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Customer-centricity
Customer-centricity
Case Study
Customer Experience

Overcome System Constraints to Achieve Customer Centricity

Tier-1 bank unifies product, pricing and billing for corporate and cash management products, increasing speed and reducing revenue leakage.

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Personalization
Personalization
Use Case
Customer Experience

Dynamically Serve Products, Packages, Offers and Pricing in Response to Customer Characteristics

Design and execute products, packages, pricing and offers in response to key customer characteristics including preferences, behaviors, products, tenure, demographics and more.

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data driven artifical intelligence AI
data driven artifical intelligence AI
Use Case
Customer Experience

Create a Standalone Digital Bank

Stand up a digital challenger bank of your own, leveraging next generation technologies and architectures to define a differentiated value proposition and cutting-edge customer experiences designed to attract and serve new market segments in a changing competitive landscape.

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customer insight pricing
customer insight pricing
Use Case
Customer Experience

Enable Journey-Based Banking Experiences

Design relevant, personalized experiences inclusive of products, pricing, offers and services that respond to customers’ needs and aspirations around key aspects of their financial lives in journey form.

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craft beer
craft beer
Blog
Community Banking

Craft Banking is the New Craft Beer

Three Lessons Banks Can Learn From the Craft Beer Revolution I recently had the pleasure...

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The Capital Markets Group of Zafin

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