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White Paper
Customer Experience

Next Generation Banking: Why Customer Journeys Matter

If customers view their bank as a transactional relationship only, what will stop them from shopping the competition and leaving for something new or different? Find out how banks can use customer journeys to build relationships.

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customer journey bank image
customer journey bank image
Infographic
Customer Experience

What Do Banks Need to Do to Support Customer Journeys?

In this infographic, learn the three things banks need to focus on to support customer journeys.

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mortgage customer journey
mortgage customer journey
Infographic
Customer Experience

Mortgage Customer Journey in Action

This infographic shows how a bank can capture more business using personalized products and pricing.

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woman small business journey
woman small business journey
Infographic
Customer Experience

Small Business Customer Journey

Understanding where a small business is in the customer journey can help banks anticipate needs and offer relevant products and pricing.

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Unbanked and Underbanked consumer
Unbanked and Underbanked consumer
White Paper
Relationship Pricing

Next Generation Banking: How to Better Serve the Unbanked and Underbanked

Unexpected expenses happen to everyone. But for unbanked and underbanked consumers, their options for dealing with them are limited. How can banks and credit unions provide opportunities for this segment to achieve greater financial wellness?

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credit union members dad and child
credit union members dad and child
White Paper
Credit Unions

Reclaiming Share: How Credit Unions Can Change the Game

Generation X and Millenials have begun choosing big banks over credit unions in big numbers. Read more about this trend and how it can be reversed.

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Fintech Breakthrough Award 2021
Fintech Breakthrough Award 2021
In The News
Latest News

Zafin Named “Best Banking Infrastructure Software” in 2021 FinTech Breakthrough Awards

Zafin receives 2021 Best Banking Infrastructure Software award from FinTech Breakthrough.

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Video
Pricing

Video: Reinvent the Product and Pricing Experience

Watch this open panel discussion about Product and Pricing Experience Transformation for financial institutions, featuring Zafin's founder and Group CEO Al Karim Somji and Likhit Wagle, GM, Global Banking, IBM. Moderated by Jim Rapoza, Research Director, Aberdeen Group.

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2020 Year In Review
2020 Year In Review
Blog
Latest News

The State of Banking in 2020: Year in Review

By all accounts, 2020 was a year like no other.   At the time of...

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opens in a new window John Smith
opens in a new window John Smith
Blog
Zafin News

opens in a new window Zafin Welcomes John Smith as Senior Vice President of Ecosystems

Smith oversees Zafin's global partnership initiatives, including acquisition and onboarding, joint solutions and go-to-market activities.

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Infographic
Credit Unions

How Credit Unions Can Change the Game

Highlights that share what U.S. consumers say they want from their banking experience.

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Personalized banking experiences image
Personalized banking experiences image
Blog
Digital Transformation

Customers’ Desire for Personalized Experiences Lead Banks Outside The Core

A majority of consumers want personalized banking experiences, in which products and pricing match their current circumstances. How can banks overcome legacy core limitations to give customers what they are asking for?

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