As AI reshapes how global capability centres create value, the competitive advantage is shifting from the size of the workforce to the strength of its capabilities.
In a new article for The Economic Times GCC, Suja Chandy, Chief Sustainability Officer (Global) and Managing Director, India at Zafin, explores why AI fluency alone is not enough. For organizations operating in complex and regulated industries such as banking, the real differentiator lies at the intersection of AI fluency, deep domain expertise and human judgement.
Suja looks at what this shift means for hiring, upskilling and talent development, and why organizations need to move beyond certifications toward practical, applied learning that changes how work gets done.
Read the full article on The Economic Times GCC: Capability is the new headcount