Challenge
A Tier 1 North American bank’s mortgage origination process lagged competition, was deteriorating customer experience and inhibiting growth.
Zafin platform enabled:
- Externalization of all mortgage and personal loan products
- Hyper personalization through the extension of attributes available to support pricing
- Real-time APIs to enrich customers’ digital experience
Resulting in:
- Single point of truth for all personal lending and mortgage products
- Accelerated time to closure for mortgages
- Increased operational efficiency
Key Metrics
4 months to implement
10-minute mortgage approvals
2.7M API calls per day