Journey
Customer Success
Understanding your bank’s unique market position, customer composition, business objectives and company culture is fundamental to ensuring you derive maximum value from your Zafin solution. Our relationship-focused customer success managers are pro-active. They anticipate challenges and opportunities, often before they arise. As a result, they are equipped with answers and solutions when you need them—if not before. A Zafin Customer Success professional will begin to engage with you prior to and during project implementation and remain in place as your trusted advisor even after launch.
Every client has a Customer Success Manager responsible for:
Serving as your trusted advisor
Providing seamless support before, during and after launch
Understanding and advancing business and technology goals associated with your Zafin solution
Promoting continuous learning, so your organization understands what Zafin can do for you
Establishing a collaborative relationship characterized by free-flowing communication
Ensuring your bank’s success
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