Journey

Customer Success

Understanding your bank’s unique market position, customer composition, business objectives and company culture is fundamental to ensuring you derive maximum value from your Zafin solution.

Our relationship-focused customer success managers are pro-active. They anticipate challenges and opportunities, often before they arise. As a result, they are equipped with answers and solutions when you need them—if not before.

A Zafin Customer Success professional will begin to engage with you prior to and during project implementation and remain in place as your trusted advisor even after launch.

 

Every client has a Customer Success Manager responsible for:

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Serving as your trusted advisor

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Providing seamless support before, during and after launch

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Understanding and advancing business and technology goals associated with your Zafin solution

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Promoting continuous learning, so your organization understands what Zafin can do for you

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Establishing a collaborative relationship characterized by free-flowing communication

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Ensuring your bank’s success