Journey
Customer Success
Understanding your bank’s unique market position, customer composition, business objectives and company culture is fundamental to ensuring you derive maximum value from your Zafin solution. Our relationship-focused customer success managers are pro-active. They anticipate challenges and opportunities, often before they arise. As a result, they are equipped with answers and solutions when you need them—if not before. A Zafin Customer Success professional will begin to engage with you prior to and during project implementation and remain in place as your trusted advisor even after launch.